Privacy Statement

Privacy Statement of MoneyBadger (Pty) Ltd

MoneyBadger (Pty) Ltd ("MoneyBadger", "we", "us", or "our") treats all personal information collected through our website (www.moneybadger.co.za), associated web properties, mobile applications, platforms, and related channels as private and confidential.

Collection of Personal Information

We collect personal information directly from you when you engage with us via our website, mobile application, or electronic communications, including email and support chat.

Where lawful and reasonable, we may also collect personal information from reputable third parties or public sources for the purposes of conducting our business, including but not limited to:

  • Cryptocurrency wallet providers and payment processors

  • Compliance and verification providers (e.g., KYC/AML services)

  • Analytics and technology partners

  • Legal and regulatory bodies

  • Strategic business partners and service providers

If you are a service provider, partner, or legal representative of an organisation, we may process your personal information to fulfil business, contractual, or compliance obligations. By providing us with third-party information, you confirm that you are authorised to do so.

Providing your personal information is typically voluntary. However, in some cases — such as where financial or regulatory obligations apply — it may be mandatory. Failure to provide such information may result in our inability to offer products or services to you.

If you provide us with another person’s personal information, you are responsible for notifying them and obtaining any necessary consent.

Types of Personal Information Collected

The personal information we collect may include:

  • Name, surname, and identification number

  • Email address, phone number, and location data

  • Crypto wallet details or related identifiers

  • IP address, device data, and usage behaviour

  • Transactional data, including purchase history

  • Records of your interactions with our platform

Use of Personal Information

We process your personal information to:

  • Verify your identity and ensure compliance with applicable laws (e.g., anti-money laundering or counter-terrorism financing)

  • Monitor for fraud, abuse, and illicit transactions

  • Facilitate crypto and fiat transactions via our checkout systems

  • Provide access to your dashboard or merchant tools

  • Improve our products and services, including via analytics

  • Respond to support queries and feedback

  • Maintain operational, risk, and compliance reporting

Legal Basis for Processing

Your personal information may be processed based on:

Lawful Obligation

We may process your personal information to comply with applicable legislation, regulatory requirements, and financial reporting obligations.

Legitimate Interest

We may use your personal information for service improvement, fraud prevention, market research, and internal analysis, where these uses do not override your data protection rights.

Consent

Where required, we will obtain your consent for processing (e.g., for direct marketing communications). You may withdraw your consent at any time.

Disclosure of Personal Information

We may disclose personal information to:

  • Crypto wallet providers, payment processors, or exchanges

  • Legal advisors, regulators, and law enforcement (where required by law)

  • Technology providers under contract with us

  • Business affiliates who are subject to similar privacy obligations

We will not disclose your personal information to third parties not bound by appropriate data protection standards unless required by law or where necessary to perform our services.

Cross-Border Transfers

Your information may be transferred to or processed in countries outside South Africa, including cloud services or international compliance partners. Where such transfers occur, we ensure they are done lawfully and with adequate data protection safeguards.

Retention of Personal Information

We retain personal information in line with legal, operational, and tax requirements, typically for a minimum of five years following your last transaction or interaction.

Data Security

We implement technical and organisational measures to secure your data, including encryption, access control, and secure cloud infrastructure. However, communications over unsecured channels (e.g., public Wi-Fi or unverified links) are not recommended.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve site functionality and experience

  • Collect anonymised analytics

  • Personalise limited content and ads (if consented)

You may manage cookie preferences via your browser settings or in-app controls.

Marketing Communications

If you opt in, we may contact you via email, SMS, or in-app messaging regarding offers or updates. You may opt out at any time by following unsubscribe links or emailing hello@moneybadger.co.za.

Social Media and Public Channels

We may monitor and respond to interactions on our official social media accounts. Please do not share personal or sensitive information via public channels. Direct any account or security-related queries to hello@moneybadger.co.za.

Your Rights

You have the right to:

  • Access and correct personal information held about you

  • Request deletion of your data (subject to legal obligations)

  • Object to the use of your data for direct marketing

  • Be notified of any data breaches that may affect you

  • Lodge a complaint with the Information Regulator of South Africa

Changes to this Privacy Statement

We may update this Privacy Statement to reflect changes in our operations or legal obligations. The latest version will always be available at www.moneybadger.co.za/privacy.

Contact Information

For questions or complaints relating to this Privacy Statement, contact:

Information Officer
MoneyBadger (Pty) Ltd
Email: info@moneybadger.co.za

If unresolved, you may contact the Information Regulator:
Website: www.inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za